Shipping Policy

Last updated: July 28, 2026

This Shipping Policy applies to purchases made through Our Hero The Villain Inc., including Kloset Greed™, 1OFUS™, Foolish Rivalry™, FRAMEWORK™, and associated product divisions, releases, and collectible systems.

Production Window

Because many products are manufactured to order rather than stocked in inventory, production begins after an order has been successfully submitted and the applicable payment or points authorization has been confirmed.

Customers should allow approximately 2 weeks for production, quality control, packaging, and order preparation before shipment unless otherwise stated during the release process.

Production timelines are estimates only and may vary depending on release volume, material availability, manufacturing timelines, quality control review, customization requirements, or operational demand.

Shipping Estimates

Shipping timelines presented during checkout or within customer communications are estimates only and are not guaranteed delivery dates.

Delivery speeds may vary depending on destination, customs processing, carrier operations, weather conditions, regional service interruptions, and circumstances outside of our control.

Shipping Included in Displayed Points Total

For physical products offered through the OHTV shared points redemption system, the points total displayed for the product includes standard outbound shipping and fulfillment unless the applicable product or release page expressly states otherwise.

No separate customer-facing shipping charge is added to a standard points redemption. The displayed points total is the complete points amount required for the merchandise and standard shipping and fulfillment together.

International shipments may still be subject to customs duties, import taxes, brokerage fees, VAT charges, tariffs, or other charges imposed by the destination country, customs authority, carrier, or another third party. Unless expressly stated otherwise, those external charges are not included in the displayed points total and remain the customer's responsibility.

Shipping Origin & Fulfillment Locations

Orders may be fulfilled directly by Our Hero The Villain Inc. or through approved fulfillment partners. The applicable shipping origin may vary depending on the product, release, carrier, and fulfillment arrangement.

Tracking Information

Tracking information is normally issued once production has been completed and the shipment has been accepted by the shipping carrier.

Tracking updates are controlled by the carrier and may not update immediately following shipment.

Certain shipments may require signature confirmation, additional insurance, identity verification, or carrier-specific delivery procedures depending on destination, order value, release type, or fraud-prevention review.

Order & Redemption Processing

Shipment preparation begins only after the applicable order or points redemption has been accepted and any required payment or points authorization has been confirmed.

For points-only physical product redemptions, no separate fiat payment is required for standard shipping or fulfillment because those services are included in the displayed points total.

Processing may be delayed where account review, fraud prevention, inventory verification, address verification, points authorization, or fulfillment review is required.

Address Accuracy Responsibility

Customers are solely responsible for ensuring all shipping information is accurate before submitting an order or points redemption.

Our Hero The Villain Inc. is not responsible for delays, losses, failed deliveries, or additional carrier or reshipment costs resulting from incorrect or incomplete shipping information submitted by the customer.

PO Boxes & Delivery Restrictions

Certain products, release formats, carriers, or shipment types may not qualify for delivery to PO boxes or forwarding addresses.

Our Hero The Villain Inc. reserves the right to cancel or restrict shipments where delivery limitations, fraud concerns, or carrier restrictions exist.

Multi-Item Orders

Orders containing multiple products may ship separately depending on production schedules, inventory availability, packaging requirements, or release timing.

Partial shipments do not necessarily indicate missing items.

Release Delays & Limited Production Acknowledgment

Customers acknowledge that many Our Hero The Villain Inc. releases operate as limited-run or controlled production releases.

Delays related to production, quality control, material sourcing, packaging preparation, customs processing, or release scheduling may occur from time to time.

Our Hero The Villain Inc. shall not be held liable for delays caused by circumstances outside of reasonable operational control.

Returned, Refused, or Unclaimed Shipments

Packages refused by the customer, returned due to incorrect address information, failed delivery attempts, unpaid import fees, or unclaimed delivery status may require additional carrier or reshipment costs before another shipment is sent.

Once shipment processing has begun, the standard shipping and fulfillment included in the original transaction are not separately refundable, except where required by applicable law.

Our Hero The Villain Inc. reserves the right to cancel orders or issue partial refunds for unclaimed or refused shipments at our sole discretion.

Lost, Stolen, or Damaged Shipments

Once an order has been accepted by the shipping carrier, delivery operations are managed by the carrier.

If a shipment is lost, damaged, delayed, or experiences delivery issues during transit, customers should first contact the shipping carrier using the provided tracking information.

Our Hero The Villain Inc. will make reasonable efforts to assist customers by providing available shipping documentation or carrier information where appropriate, but cannot guarantee carrier outcomes once a shipment has entered the carrier's network.

International Duties, Taxes & Customs Fees

International customers are responsible for all customs duties, import taxes, brokerage fees, VAT charges, tariffs, and associated import-related costs imposed by their local jurisdiction.

Our Hero The Villain Inc. has no control over customs processing timelines or international import charges.

Force Majeure

Our Hero The Villain Inc. shall not be held liable for shipping delays, production interruptions, or fulfillment failures caused by events beyond reasonable control, including but not limited to natural disasters, severe weather, labor disputes, carrier interruptions, customs delays, supply chain disruptions, manufacturing interruptions, governmental actions, pandemics, cyber incidents, or infrastructure failures.

Policy Acceptance

By placing an order through Our Hero The Villain Inc., including Kloset Greed™, 1OFUS™, Foolish Rivalry™, and FRAMEWORK™ releases, customers acknowledge and agree to the terms outlined within this Shipping Policy.