OUR HERO THE VILLAIN INC.

Shipping Policy

Our Hero The Villain Inc. ships products from Canada using third-party shipping carriers. Shipping methods, carriers, and delivery timelines may vary depending on the product, destination, and release volume.

Processing Times

Orders are processed according to the timelines disclosed at the time of purchase or release. Processing time is separate from shipping time and may vary depending on the nature of the release.

Shipping Timeframes

Estimated delivery times, if provided, are for reference only and are not guaranteed. Once an order has shipped, delivery timelines are determined by the carrier and external factors beyond our control.

Domestic & International Shipping

We may offer shipping within Canada and to select international destinations. Availability of international shipping may vary by product and release.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included unless otherwise stated.

Risk of Loss

Orders are considered fulfilled once they are handed over to the shipping carrier. Risk of loss and responsibility for the shipment transfers to the customer at that time.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Delays & Carrier Issues

We are not responsible for delays caused by carriers, customs processing, weather, labor disputes, or other events beyond our control.

Contact

For shipping inquiries, contact:

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